Last updated: 2026 — Generic template, pending JBJR Productions legal review.
If you have not yet pressed play, you can request a full refund within 7 days of purchase. Email support with your order receipt and we'll process the refund through Stripe within 1–2 business days.
Once your rental window has started (you've pressed play once), the rental is generally non-refundable. We may make exceptions for technical issues that prevented you from watching — please reach out with details and we'll investigate.
Use the contact form and include the email address you used at checkout. We'll respond within one business day.
If you don't recognize a charge or believe it was made in error, please contact us first. Filing a chargeback without contacting support can result in your email being blocked from future rentals.
Approved refunds are issued back to the original payment method through Stripe. Depending on your bank, the refund may take 5–10 business days to appear.
Note from the JBJR Productions team: This is a generic template intended for the platform's initial launch. Final policy will replace this copy shortly.