FAQ — JBJR Productions

No account required. You pay, we email you a unique access code, and you enter it on the Watch page. That's it.

Your rental window starts when you first press play. Until then, your code waits patiently in your inbox.

Unredeemed codes expire 30 days after purchase. If yours has expired, contact support and we'll reissue it.

Yes — up to two devices at the same time per rental. Phone + TV is the typical setup.

All major credit/debit cards, Apple Pay, Google Pay, and Stripe Link. Payments are processed securely by Stripe — we never see your full card number.

Check your spam/junk folder first. If still nothing, resend the code using the same email you paid with.

No — films stream through a secure player and are not available for download. This keeps our independent filmmakers protected.

Full refunds within 7 days for unredeemed codes. Once you've pressed play, rentals are generally non-refundable — see our Refund Policy for details.

Frequently Asked Questions